Terms of service

OVERVIEW

Welcome to ZOHRA COUTURE! The terms “we”, “us”, and “our” refer to ZOHRA COUTURE. We operate this store and website, including all associated content, features, tools, products, and services, to provide you with a curated and elevated shopping experience. Our Services are powered by Shopify, enabling us to deliver a seamless online experience.

These Terms of Service (together with any policies referenced herein) outline your rights and responsibilities when using our Services. Please read them carefully, as they include important information about your legal rights, warranties, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not access or use our Services.

Section 1 – Access and Account

By using our Services, you confirm that you are of the age of majority in your place of residence and that you consent to any minor dependents using the Services on devices you own or manage.

To access or use our Services—including browsing our online store or purchasing products—you may be asked to provide certain information, such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the necessary rights to provide it.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Account credentials may not be transferred, sold, assigned, or licensed to any other person.

Section 2 – Our Products

We strive to provide an accurate and elegant representation of our products and services across our online store.

All product descriptions, images, and details are subject to change at any time without prior notice. We reserve the right to discontinue any product at our discretion and may limit quantities for certain items based on availability, location, or other considerations.

Section 3 – Orders

Placing an order constitutes an offer to purchase. ZOHRA COUTURE reserves the right, at our discretion, to accept or decline any order for any reason. An order is only considered accepted once we confirm acceptance and process your payment.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is confirmed. If we are unable to accept, modify, or must cancel an order, we will make every effort to notify you using the email, billing address, or phone number provided at the time of purchase.

All purchases are subject to our Refund Policy. By placing an order, you represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for any product or service will be the price in effect at the time your order is placed and will be confirmed in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import fees.

From time to time, we may offer promotions that affect pricing and are governed by separate terms and conditions. In the event of a conflict between promotion terms and these Terms of Service, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all orders and to promptly update your account details—including email address, credit card numbers, and expiration dates—so we can process your transactions and contact you as needed.

You further represent and warrant that:

  1. The credit card information you provide is true, correct, and complete.

  2. You are authorised to use the credit card for the purchase.

  3. All charges incurred will be honoured by your credit card provider.

  4. You will pay all charges, including the product price, shipping and handling fees, and applicable taxes, if any.

Section 5 – Shipping and Delivery

While we strive to deliver your order promptly, all delivery times are estimates and cannot be guaranteed. ZOHRA COUTURE is not responsible for delays caused by shipping carriers, customs processing, or other events beyond our control.

Once your order has been handed over to the carrier, the title and risk of loss for the products transfer to you.

Section 6 – Intellectual Property

All content within our Services—including, but not limited to, trademarks, brand names, text, images, graphics, product descriptions, videos, audio, and the overall design, selection, and arrangement—is owned by ZOHRA COUTURE.

These Terms grant you a limited license to use our Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any material from our Services without prior written consent from ZOHRA COUTURE. Nothing in these Terms grants you any rights under any patent, trademark, copyright, or other intellectual property of ZOHRA COUTURE, Shopify, or any third party. Unauthorised use may violate federal and state intellectual property laws. All rights not expressly granted are reserved by ZOHRA COUTURE.

The ZOHRA COUTURE name, logos, product and service names, designs, and slogans are trademarks of ZOHRA COUTURE or its affiliates. You may not use these trademarks without prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on our Services are the property of their respective owners.

Section 7 – Third-Party Links

Our Services may include links or references to third-party websites or content, including embedded functionality. ZOHRA COUTURE does not review or control these third-party sites and is not responsible for the accuracy, content, or practices of any linked materials.

Accessing third-party websites is done at your own risk. We are not liable for any damages or losses related to your use of third-party websites, products, services, or content. Please review the policies and terms of any third-party site before engaging in any transactions. Any questions, concerns, or claims regarding third-party products or services should be directed to the relevant third party.

Section 8 – Relationship with Shopify

ZOHRA COUTURE is powered by Shopify, which enables us to provide our Services to you. All sales and purchases made through our store are conducted directly with ZOHRA COUTURE.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of your transactions with ZOHRA COUTURE, including any injury, damage, or loss related to purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, or liabilities arising from or related to your purchases or interactions with ZOHRA COUTURE.

Section 9 – Privacy Policy

All personal information collected through our Services is governed by our Privacy Policy, and some information may also be subject to Shopify’s Privacy Policy. By using our Services, you acknowledge that you have read and understood these privacy policies.

As our Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services to help provide and improve the shopping experience. Information you submit may be transmitted to and shared with Shopify and third-party partners, including those located outside your country of residence, to facilitate the services you request. Please review our Privacy Policy for more details on how we, Shopify, and our partners handle your personal information.


Section 10 – Feedback

If you submit, upload, post, email, or otherwise provide any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant ZOHRA COUTURE a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. This may include operating, improving, enhancing, or promoting our Services and fulfilling our obligations under these Terms of Service.

By submitting Feedback, you represent and warrant that:

  1. You own or have all necessary rights to the Feedback;

  2. You have disclosed any compensation or incentives received in connection with your Feedback;

  3. Your Feedback complies with these Terms.

We are under no obligation to:

  • Keep your Feedback confidential.

  • Provide compensation for your Feedback.

  • Respond to your Feedback.

We may, at our sole discretion, monitor, edit, or remove Feedback that we deem unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms.

You agree that your Feedback will not infringe on any third-party rights, including copyright, trademark, privacy, or other proprietary rights, and will not contain libellous, unlawful, abusive, or obscene material, or any malware or viruses. You may not submit Feedback using a false identity or misleading information. You are solely responsible for the accuracy and content of your Feedback. ZOHRA COUTURE assumes no liability for Feedback submitted by you or any third party.

Section 11 – Errors, Inaccuracies, and Omissions

Occasionally, the content on our Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability. ZOHRA COUTURE reserves the right to correct any such errors and to update or change information at any time. We may also cancel orders if the information provided is inaccurate, even after an order has been submitted, without prior notice.

Section 12 – Disclaimer of Warranties

The information provided through our Services is for general informational purposes only. ZOHRA COUTURE does not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is strictly at your own risk. We disclaim all liability arising from reliance on such materials by you or any other person.

Except as expressly stated by ZOHRA COUTURE, the Services and all products offered through them are provided “as is” and “as available” without any representations, warranties, or conditions of any kind, whether express or implied. This includes, but is not limited to, implied warranties of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the disclaimer of certain warranties, so some of the above limitations may not apply to you.


Section 16 – Limitation of Liability

To the fullest extent permitted by law, ZOHRA COUTURE, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages. This includes, without limitation, lost profits, lost revenue, lost savings, damage to products or any similar loss arising from:

  • Your use of our website or Services;

  • Any purchase, use, or inability to use our clothing or products;

  • Errors, omissions, or inaccuracies in product descriptions, images, or content;

  • Shipping delays or issues with delivery, or

  • Any other claim related to your transactions or experience with our clothing and Services.

Even if advised of the possibility of such damages, ZOHRA COUTURE cannot be held responsible for any loss resulting from your purchase, use, or misuse of our products.

Section 17 – Severability

If any part of these Terms of Service is found to be illegal, invalid, or unenforceable, that part will be removed or limited as needed. The rest of the Terms will still remain valid and enforceable.

Section 18 – Headings

The headings in these Terms are for convenience only and do not affect the meaning or enforceability of the Terms.

Section 19 – Changes to Terms of Service

You can view the most up-to-date version of our Terms of Service on this page at any time.

We may update, change, or replace any part of these Terms at our discretion by posting updates on our website. It’s your responsibility to check the site for changes. We will notify you of any major updates as required by law.

By continuing to use or access our Services after changes are posted, you agree to the updated Terms.

Section 24 – Contact Information

If you have any questions about these Terms of Service, please reach out to us:

Email: zohracouture@outlook.com.au 
Phone: 0492 439 538