Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zohracouture@outlook.com.au. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at zohracouture@outlook.com.au. 

Exceptions / Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons. These include, but are not limited to:

• Sale or final clearance items

• Gift cards

• Intimate pieces (such as undercaps, inner wear, or hijabs)

• Custom or made-to-order garments

• Items marked as “non-returnable” at checkout

Please note that items returned to us that do not meet our return requirements will not be accepted or refunded.

Exchanges

To ensure you receive the item you truly want, we recommend returning your original item first. Once your return is approved, you can place a new order for the replacement item. This process ensures accuracy and avoids any delays with stock availability.

Refunds

Once we receive and inspect your return, we will notify you of whether your refund has been approved. If approved, your payment will be automatically refunded to your original method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at zohracouture@outlook.com.au.